1xbed Privacy Policy – How Your Data Is Kept Safe

1 Introduction

1xbed (referred to as "we" or "the platform") is an online Sports Betting and gaming platform based in Bangladesh. We believe your personal data belongs to you, and protecting it is our responsibility.

This Privacy Policy explains what data 1xbed collects, why it is collected, how it is used, and how long it is retained. This policy applies to our website, mobile app, and all related services.

If you have any questions while reading this policy, please reach out to our support team. We're always happy to explain things in plain language.

2 What Information We Collect

1xbed only collects information that is necessary to provide our services. We do not collect data beyond what is needed.

We collect information directly from you (at registration), automatically (as you use the site), and through third parties (payment providers).

3 How Your Data Is Used

Collected data is used for the following purposes:

• Account Management: For registration, login, and profile updates.
• Service Delivery: To keep betting, payment, and gaming services running smoothly.
• Verification: To verify age and identity.
• Security: To prevent fraud and unauthorized access.
• Support: To resolve your complaints and issues promptly.
• Improvement: To improve your experience on the platform.
• Legal Obligation: To meet regulatory requirements.
• Marketing: To send promotional messages only with your consent.

4 Who We Share Your Information With

1xbed does not sell your personal data. However, limited information may be shared with specific parties where necessary to deliver our services:

• Payment Provider: To process transactions via Mobile Pay, Nagad, Rocket, and bank transfers.
• KYC Partner: With licensed organizations for identity verification purposes.
• Technology Provider: With cloud hosting and security service providers.
• Regulatory Authority: To government authorities where required by legal obligation.
• Anti-Fraud System: With specialist services for fraud detection.

All third parties operate under strict confidentiality agreements and may only use your information for specified purposes.

5 Security Measures

1xbed uses industry-leading technology to keep your data secure:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• AES-256 Storage Encryption: All data is stored in encrypted form in our database.
• Firewall & Intrusion Detection: Protection against unauthorized access.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Two-Factor Authentication (2FA): An extra layer of protection for your account.
• Session Management: Idle sessions are automatically logged out.

That said, no system is 100% impenetrable. In the event of a data breach, we will notify affected users within 72 hours and take immediate steps to minimize any harm.

6 Cookies Policy

1xbed uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser.

Cookies can be disabled from your browser settings, though some site features may not function properly as a result.

7 How Long We Retain Your Data

1xbed retains your information only for as long as necessary:

• Account Information: For the duration of your active account and 5 years after closure.
• Transaction Records: Up to 7 years for legal purposes.
• KYC Documents: 5–7 years as required by legal obligations.
• Support Conversations: Up to 2 years.
• Technical Logs: Up to 90 days.
• Marketing Information: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or fully anonymized.

8 Your Rights

As a 1xbed user, you have the following rights:

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict the processing of your data in certain circumstances.
• Right to Object: You may object to the processing of your data for specific reasons.
• Right to Portability: You can request a copy of your data.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@1xbed.wine. We will respond within 30 days.

9 Child Protection

1xbed is strictly off-limits to anyone under 18. We do not knowingly collect any data from minors.

If we become aware that data has been collected from a minor, we will immediately close that account and delete the data.

10 International Data Transfers

While 1xbed primarily operates from Bangladesh, some data may be processed on overseas servers due to technical infrastructure requirements.

Regarding international data transfers:

• Data is only transferred to countries with adequate data protection laws.
• All third-party providers are bound by strict data processing agreements.
• All transfers are made through encrypted channels.

11 Policy Updates

1xbed may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will reflect any changes.
• For significant changes, a notification will be sent to your registered email address.
• A notice will be displayed on the site before any changes take effect.

Continued use of the site after any changes will be considered acceptance of the updated policy.

12 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

• Email: support@1xbed.wine
• Live Chat: Via the chat button on the website (24/7)
• Response Time: Usually within 24 hours; within 30 days for privacy requests

You can also find answers to common questions in our Help Center. Help Center View the page.