What Do You Need Help With?
Choose a category, get answers fast
Account & Registration
Opening a new account, verification & password changes
Deposits & Payments
How to deposit via Mobile Pay, Nagad, and Rocket
Withdrawals & cashouts
Withdrawal rules, timelines, limits, and troubleshooting
Bonuses & Rewards
Welcome Bonus, Wagering Requirements, Cashback
Sports Betting
Placing bets, odds, and live betting rules
Casino games
Questions about slots, live table games & fishing games
Security & Privacy
Account security, two-factor authentication & data protection
Mobile & app
Mobile site usage, technical troubleshooting
Account registration & verification guide
Step-by-step guide for new members
Opening an account at 1xbed is quick and easy. The entire process can be done on mobile and usually takes no more than 5 minutes. New members often ask how to get started — here's a full step-by-step breakdown.
Go to the Registration Page
Open the 1xbed registration page and sign up with your mobile number. You'll need a valid Bangladeshi mobile number — using a Mobile Pay or Nagad registered number will make payments more convenient later.
Verify OTP
After registration, an OTP code will be sent to your mobile. Enter the code within the given time. If you don't receive the OTP, click the "Resend" button or contact us via live chat.
Complete Your Profile
Enter your full name, date of birth, and address. This information will be needed during verification. Providing false details may cause issues with withdrawals later.
Upload your national ID
To verify your account, upload photos of the front and back of your National ID or passport. Images must be clear and legible. Verification is typically completed within 24 hours.
First Deposit & Bonus
Once verification is complete, make your first deposit. Deposit a minimum of ৳200 via Mobile Pay, Nagad, or Rocket to unlock your welcome bonus.
Important: Each person may only register one account. If multiple accounts are found, all of them may be suspended.
What to Do If You've Forgotten Your Password
Click the "Forgot password?" link on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. If your mobile number has also changed, email our support team.
What to do if your account is locked?
After 5 consecutive incorrect password attempts, your account will be temporarily locked. Wait 30 minutes or contact us via live chat. Your account may also be locked if suspicious activity is detected, to keep it secure.
Deposit & Withdrawal Guide
Fast transactions with Bangladeshi payment methods
How to make a deposit
Deposit with Mobile Pay
Log in to your account → Payment → Select Mobile Pay → Enter amount → Confirm with your Mobile Pay PIN. Funds are usually credited within 1–3 minutes.
Deposit via Nagad
Follow the same steps and select Nagad. It works through both the Nagad app and USSD (*167#). Confirm the amount and complete the transaction with your Nagad PIN.
Deposit via Rocket
You can also deposit via your Dutch-Bangla Bank Rocket account — the process is the same. Just select Rocket in the payment section.
Bank transfer
For large amounts, use bank transfer. After completing the transfer, share the reference number with support. Processing may take 2–6 hours.
Always deposit from a mobile banking account registered in your own name. Deposits from third-party accounts are not accepted.
How to Make a Withdrawal
Request a withdrawal
Go to the Wallet section, click the "Withdrawal" button, then select your payment method and enter the amount.
Confirm Verification Code
A code may be sent to your mobile for security purposes. Enter the code to confirm.
Processing Time
Mobile Pay and Nagad: 15–30 minutes; bank transfer: up to 24 hours. VIP members receive priority processing.
Confirm Receipt of Funds
You will receive an SMS notification once your withdrawal is complete. You can also check the status in your account history.
Withdrawal limits
Supported Payment Methods
Betting Guide — From Start to Finish
Easy guides covering everything from Sports Betting to casino
To place a Sports Betting wager on 1xbed, go to the Sports section first. From the sport list on the left, choose cricket, football, or any other sport you prefer.
Select the match you want to bet on from the match list. Review the odds, enter your stake in the bet slip, and confirm your bet. You can place a simple single bet or build an accumulator across multiple matches.
Before confirming your bet, double-check the match, odds, and stake amount. Once confirmed, the bet cannot be changed.
Common bet types
- Single Bet: Single Outcome Bet on One Match
- Accumulator: Multiple Matches at Once
- System Bet: Combined Assurance
- Handicap: Factoring in Team Strengths and Weaknesses
- Over/Under: Bet on Total Goals or Runs
- First Goalscorer: First goalscorer
The casino section features slots, table games, fishing games, and lottery. Every game starts from a minimum bet of ৳10, so you can play even on a small budget.
Don't be afraid to try new games — many slots offer a demo mode where you can learn the game without spending real money. In Live Casino, you get the full experience of playing with a real dealer.
Popular Game Categories
- Slots — Over a thousand options
- Live Blackjack — Real Dealer
- Live Roulette — European & American
- Fishing games — hugely popular in Bangladesh
- Teen Patti — Traditional Card Game
- Crash games — fast-paced and exciting
Live betting lets you place bets on matches that are already in progress. Odds update in real time as the game unfolds, making it the go-to choice for experienced bettors.
Use the cash-out feature to lock in a partial or full win before the match ends. When the odds are in your favor, just hit the cash-out button.
Make sure you have a stable internet connection during live betting. A weak network can cause delays in placing bets, which may result in the odds changing.
Live Betting Tips
- Read the Flow of the Match Before You Bet
- Good odds are available during the halftime break
- Track live scores
- Use the Cashout Feature
- Bet with analysis, not emotion
- Set a budget before you start
1xbed's bonus system may seem complicated at first, but it's actually straightforward. A welcome bonus cannot be withdrawn directly — you need to meet the wagering requirements first.
Say you receive a ৳1,000 bonus with a 20× wagering requirement — that means you need to place ৳20,000 in bets. Wagering on Sports clears the requirement faster. Bets with odds above 1.5 count toward the wagering total.
Bonus terms and conditions
- Complete wagering requirements within the bonus validity period
- Keep minimum odds at 1.5 or above
- Keep Only One Bonus Active at a Time
- Track your bonus progress in your account
- Free spin winnings are added as bonus funds
- Released automatically once the conditions are met
Contact us
Choose the Fastest Path to Resolving Your Issue
Live Chat
The fastest way to get help. A Bangla-speaking support agent will assist you within an average of 5 minutes.
Active 24/7Email Support
For complex issues or documents, send us an email. We typically respond within 1–3 hours.
support@1xbed.wineKnowledge Base
You'll find answers to common questions right on this page. Also check the FAQ section below — most issues are covered there.
100+ GuidesFAQs
Answers to the Most Frequently Asked Questions
Still have questions? We're here to help
Our Bangla-speaking support team is available 24/7 on live chat. Or register now and experience everything 1xbed has to offer.
Open a Free Account